Focusing on industry KPIs for growth and success
Southern Fulfillment Services offers more than just picking, packing and shipping for its partners. Recognized in 2013 as a Top 10 Center and certified as a Call Center of Excellence in 2014 by BenchmarkPortal, Southern Fulfillment Services houses a 100+ seat contact center that services inbound/outbound phone inquiries, business gifting, e-services, mailing/multi-channel, and live chat agents.
Adjacent to our contact center is a fully functional training arena equipped to simulate the real world transition needed for new hires as well as cross training for existing agents. Southern Fulfillment Services utilizes the latest in call routing software equipment guaranteeing our agents receive only the calls in which they have been trained and skilled to handle. Contact Center support is key to a successful partnership.
Our supervisors and leads & quality assurance team are all “universal agents” and work hand in hand with our training staff to meet our agents and our fulfillment partners’ needs. Focusing on industry KPI’s (key performance indicators) such as talk time, after call work time, hold time, agent utilization, occupancy, and customer satisfaction, our contact center is positioned to grow with our partners.
Learn more about how Southern Fulfillment Services can handle your customer service. Click here for a quote or call us at 772-226-3605 for more information.